Privacy policy

Last updated: January 12, 2026

Pomoro is owned and operated by Shuru Foods Private Limited (“Pomoro,” “we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, make a purchase, or otherwise interact with us.

By using our website and services, you agree to the collection and use of your information as described below.

Information We Collect

We may collect the following types of personal information when you interact with us:

  • Contact details: name, email address, phone number, billing and shipping addresses

  • Payment information: credit/debit card details, UPI, or other payment details (processed securely via Shopify and payment partners — we do not store your payment card information)

  • Order details: items purchased, delivery details, returns/exchanges

  • Account information: if you create an account, we may store your login details and preferences

  • Communications: emails, customer support queries, or feedback you share with us

  • Device and usage information: IP address, browser details, and activity on our website (through cookies and analytics tools)

How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Communicate with you about your purchases or account

  • Send you promotional emails and offers (you can opt out anytime by clicking “unsubscribe” or contacting us)

  • Improve our products, website, and customer experience

  • Prevent fraud, ensure secure payments, and comply with legal requirements

Marketing & Communication

When you shop with us or sign up for our newsletter, you consent to receive marketing communications from us. You can opt out at any time by using the “unsubscribe” link in our emails or by contacting us directly.

Sharing Your Information

We do not sell your personal information. We may share your information only with:

  • Service providers and partners: including Shopify (our website platform), payment gateways, shipping partners, and marketing tools, solely to help us deliver our services to you

  • Legal authorities: if required by law, regulation, or valid legal process

For more details on how Shopify handles your data, please see the Shopify Privacy Policy.

Legal Disclaimer

By accessing or using our website, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree with this policy, please do not use our website or services.

Scope & Third-Party Websites

This Privacy Policy applies only to Pomoro’s website and services. It does not apply to any third-party websites or services linked from our site (such as payment gateways, advertising platforms, or social media sites). We are not responsible for the privacy practices of those third parties, and we encourage you to review their policies.

Data Location & Transfer

Our store is hosted on Shopify, which may transfer and store your personal information on servers outside India. By using our services, you consent to such transfers. Shopify uses secure global servers and compliance measures to ensure data protection.

Cookies & Tracking Technologies

We may use cookies and similar technologies to:

  • Enable core site functionality (like your cart and checkout)

  • Analyse site traffic and usage to improve performance

  • Show you relevant ads on platforms such as Google and Meta (Facebook/Instagram)

You can disable cookies in your browser settings, but some parts of the website may not function properly without them.

Advertising & Remarketing

We may use third-party advertising partners (such as Google Ads, Facebook/Instagram, and similar platforms) to show you personalised offers. These partners may use cookies, device IDs, or other tracking technologies to serve ads based on your browsing behaviour.
You can opt out of personalised ads via your browser, device settings, or the ad platform’s own opt-out tools.

Security Disclaimer

We use industry-standard encryption and security practices to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. Please keep your account login details private.

Data Security

We use industry-standard encryption and security practices to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure. Please keep your account login details private.

Your Rights

You have the right to:

  • Access and review the personal information we hold about you

  • Correct or update inaccurate information

  • Request deletion of your personal information (subject to legal and operational requirements)

  • Opt out of marketing communications at any time

To exercise these rights, email us at help@pomoro.in.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link. 

Children’s Privacy

Our services are not directed to individuals under 18 years of age, and we do not knowingly collect information from them. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can remove it.

International Data Transfers

Our store is hosted on Shopify, which may transfer and store your data outside India. Shopify uses secure global servers to ensure compliance and protection.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Shuru Foods Private Limited
10 Kasturkunj, Bhosale Nagar Road,
ICS Colony, Pune, Maharashtra – 411007, India
Email: help@pomoro.in