Shipping policy
Thank you for shopping with Pomoro. We want to make sure your sauces reach you safely and on time. Please read our shipping policy below.
Shipping Charges
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Orders with a total cart value of ₹899 or below will have a shipping fee.
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Orders above ₹899 qualify for free shipping.
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The exact shipping fee (if applicable) will be shown at checkout. It is at Pomoro's discretion to change this policy at any time without notice.
Delivery Timelines
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Standard delivery takes 2 to 14 working days, depending on your location and courier availability.
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You will receive a tracking link once your order has been dispatched.
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Working days do not include Sundays or public holidays.
Dispatch & Tracking
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Orders are usually processed and dispatched within 1–3 working days.
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A tracking link will be sent to the email and/or phone number provided at checkout once your order is shipped.
Shipping Coverage
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We currently ship across India. If your area is non-serviceable by our courier partners, we will inform you and process a full refund.
Delays & Exceptions
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While we aim to deliver within the mentioned timelines, delays may occur due to weather conditions, courier partner delays, strikes, or other factors beyond our control.
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In case of any significant delay, we will notify you via email or phone.
Incorrect Address
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Please ensure that your shipping address and contact details are accurate. We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.
Damaged / Lost Packages
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If your package arrives damaged or is lost in transit, please reach out to us within 48 hours of delivery (or expected delivery) so we can assist you.